Complaints Procedure

How do I make a complaint?

Verbal Complaints – Every effort will be made to resolve your complaint while you are still at the clinic. However, if your concerns are not resolved to your satisfaction then help will be given on making a written complaint.

Written Complaints – All written complaints should be addressed to the Registered  Manager  via email to emil@3beam.co.uk or by post to 86 Harley Street, London, England, W1G 7HP and the letter should include:

• Who or what has caused you concern
• Where and when the event took place
• What action, if any, has already been taken
• What result you would like from your complaint

We will then acknowledge receipt of your letter within 3 working days.
We will investigate the complaint and will write to you with the outcome within 28 days. If the investigation is still in progress, a letter will be sent explaining the reason for the delay regularly, at the very minimum of every 10 days.

If you have a specific complaint about any of the radiographers employed by 3Beam, you can make a complaint to the Health and Care Professions Council (HCPC):

https://www.hcpc-uk.org/concerns/raising-concerns/public/

If you have a genuine concern about the service (the company), you can raise your concerns with the Care Quality Commission.

You can contact CQC by visiting https://www.cqc.org.uk/, or calling 3000 616161, or in writing by post to the CQC National Customer Service Centre, City Gate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA.

Independent external adjudication

If you are not satisfied with the outcome of our investigation, you may refer your complaint to the Healthcare Sector Complaints Adjudication and Mediation Provider (HSCAMP), the independent complaints adjudication scheme of which 3Beam is a member. HSCAMP provides a free, impartial review of unresolved complaints once our own complaints process has been completed. You can contact HSCAMP at https://hscamp.co.uk/